2. General Conditions
2.1 - Designed to Promote will only begin work upon a new project when agreement of order is provided by telephone, email, mail, fax or in person. An 'order' is therefore deemed to be a written or verbal contract between the client and Designed to Promote, this includes the forms of agreement outlined above.

3. Website Design
3.1 - A deposit of 25% is required with any project before the commencement of an design work.
3.2 - Once a website has been designed and completed the remaining balance of payment is then due in accordance with agreed payment terms, outlined at the point of purchase order. This condition is without exception i.e. if a client makes the decision that they no longer require the site, as they commissioned the work, and paid a deposit, they are obliged to pay the balance for the work undertaken. Non payment of this balance may result in the appropriate legal action to be taken if necessary.
3.3 - Every endeavour will be made to ensure that the scripts written for a website are free from errors, but Designed to Promote cannot accept responsibility for any losses occurred due to the malfunction of any part of the website in question.
3.4 - The website programming script, template and graphics shall remain the property of Designed to Promote until all outstanding balances are paid in full.
3.5 - Designed to Promote cannot take any responsibility of any copyright infringements caused by any graphics, materials or script content submitted by the client.
3.6 - Designed to Promote reserve the right to charge an according amount for any additions to the design brief, after an original price has been decided upon.
3.7 - Designed to Promote will not be liable for costs incurred, compensation of loss of earnings caused by any failure to meet original agreed deadline.
3.8 - Designed to Promote will not be liable for costs incurred due to any unavailability of the website itself or its servers.

4. E-Commerce and Database Development
4.1 - Any scripts, applications or software developed by Designed to Promote remains the copyright of Designed to Promote, and may only be replicated or resold commercially with the permission of Designed to Promote.
4.2 - Every endeavour will be made to ensure that the software developed for a website is free from errors, problem free and accurate, but Designed to Promote cannot accept responsibility for any losses occurred due to the malfunction of any part of the website in question.
4.3 - The client is under the expectation to to fully test any application, or programming related to a site developed by Designed to Promote before being made available to public and commercial use. Any problem discovered after the website goes commercially 'live', Designed to Promote will endeavour to correct these issues to meet the standards set out in the original design brief.

5. Web Compatibility
5.1 - Designed to Promote will endeavour to develop a website or web application that will function in the correct manner when loaded and viewed upon the following web browser softwares; Microsoft Internet Explorer 7; Mozilla Firefox 2; and Safari. Although due to differences in functionality, Designed to promote cannot offer any guarantee that every individual web page will correctly function in every web browser.

6. Website Hosting
6.1 - Designed to Promote shall recommend hosting companies for each website, and put in place the suitable package for each website, but cannot accept liability for losses caused by any interruption, or malfunction of this 3rd party service.

7. Payment of Accounts
7.1 - A deposit of 25% is required with any project before the commencement of an design work.
7.2 - It is the policy of Designed to Promote that any outstanding balances for work carried out by Designed to Promote are required to be paid in full within 30 days from the date of the issued invoice.
7.3 - As and when the full payment for the work is due, Designed to Promote will contact the client by telephone or email.
7.4 - If the remaining balance for work undertaken by Designed to Promote is not settled by the required date, Designed to Promote reserves the right to deny access to any web page created by Designed to Promote. The case will then be passed to the Small Claims Court to pursue payment.

8. Complaints Procedure
8.1 - Any user who experiences problems with any work undertaken by Designed to Promote should contact us directly through out online contact form, clearly outlining the URL of the problematic page, and details of the problem itself. Designed to Promote shall then contact the client responsible for the material in question, with the aim of resolving the matter as soon as possible.
8.2 - If a particular problem is not solved using the procedure outlined above, the user should contact Designed to Promote in writing, explaining the issue further. Designed to Promote shall issue an acknowledgement, and will ensure that the issue is investigated and remedied as soon as possible.